Nuestro más sincero agradecimiento por tu buen comentario, nos esforzamos cada día más para hacerlo mejor

Dear customer, Thank you for your review, your experience is the most important to us, and this helps us a lot to know every visitor’s experience and improve our service. We hope to see you soon! Kind regards

Thank you for taking the time to leave us your comments, we really appreciate it.

Dear customer, Thank you for your sharing your experience, this is very helpful for us and our future customers. The public tour is cheaper than the Private tour; however, we have both available. We hope to see you soon! Kind regards

Dear customer, Thank you for your time and feedback, this helps us to improve our service. We are glad to answer your questions: 1. This fee (tax) takes part of government law for the entrance to Chichen-Itzá and it must be covered for all passengers who book the tour after January, 1st 2019, the fee is not refundable and must be paid with cash to the tour guide at the time of boarding. 2. The tour is offered in English and Spanish, which means in both languages, that is the reason our tour guide is bilingual certified. We need to know how many people speak each language for quality purposes. 3. During the journey, your guide provides a historical overview of Chichen-itzá, and of course, we will share the souvenir options. Buying is completely optional. 4. As a public tour, we give free time in the shopping area while the previous group leaves the restaurant. Buying is completely optional. 5. The restaurant and the shopping area 2 different businesses, unfortunately, it is out of our handles. 6. Chichen-itzá is located in another State of Mexico and is a long ride to arrive; however, our team shared Mayan or Local stories during the journey with the option to buy souvenirs, once again, buying is completely optional. 7. The same answer for this one, this is a public tour and we have an itinerary scheduled, unfortunately, we cannot give so much free time in Chichen-itzá for shopping. 8. You paid US 69 for the classic Chichen-itzá, this tour includes round-trip transportation from Tulum, a guided visit to Chichen-itzá, a lunch buffet, and a visit to a cenote for swimming and bottled water. We understand that you want another category, for a more comfortable and private tour, next time we suggest booking another category or a Private Chichen-itzá Tour. We hope to see you soon! Kind regards

Dear Julie, Thank you so much for taking the time to leave us your comments and the feedback on our staff they will be happy, so glad you enjoy the experience at Chichen Itza. Hope we can have you back soon

Thank you very much for your comments, we appreciate the feedback about shopping. we will take acton on this

Thank you very much for your feedback, we apologize since quality service is very important to us, and we will consider your detailed review in order to make the proper changes to the description and guide behavior.