Dear Darlene K, Thanks a lot for this great review. We are very happy to hear that the tour went smoothly for you. Hope to have you back soon for more adventures! Your review means a lot to us and lets us know we’re on the right track! Greetings from Iceland.

Dear karll0uise, Thanks a lot for taking the time out and leaving us a positive feedback. We always receive great feedback about Vjeran. He is a true professional! We are sure he will be very happy to read your feedback. It's great to know that you had a knowledgeable time with our amazing team. We hope to have you back again soon for more memorable adventures with us! Your review means a lot to us and lets us know we’re on the right track! Warm wishes from Iceland.

Dear honeste58, Thank you for reaching out to us and sharing your experience. We understand your frustration and can assure you that our customer care team is providing all the available information to you as well as any other customer. Please rest assured, we have no intention of keeping funds for non-provided services. Unfortunately, due to a backlog, we are unable to process refunds on time. At this point, we can only thank you for your patience and apologize for any inconvenience caused.

Dear EyePatchGirl, Thank you so much for taking the time to write us this review. We are truly sorry to hear that your experience was not up to your expectations. Kindly note that recently we have changed the visited lava cave to Raufarholshellir, hence there might have been a misunderstanding. Please accept our apologies if you have been provided any misleading information from our side. Please note that our website is up to date and we do not advertise neither small tunnels nor that crawling is required. We hope made some good memories in Iceland despite this situation and we hope you will return to make more someday. Best regards, Barte Arctic Adventures

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear that you had a great time. Come back and see us soon!

Hello ladyteex, Thanks for sharing your review with us and the others. We are looking forward to your next visit! Best regards, Erika

Dear andrewcutler2004, Thank you for taking the time to express your experience here with us. We're saddened to read that your experience with us was compromised due to the unfavourable road conditions and missing hat. First of all, we fully understand that the icy conditions on the roads may have seemed scary on that day but at no point was anyone at risk of being harmed. With a professional driver on board, your safety was kept at all times, as you have explained above. When the bus started sliding on the ice, despite being equipped with winter tires, the driver kept it on the road but it did turn on the road. The driver instructed everyone to go off the bus just in case it would slide some more. The icy conditions then prevented the bus continuing further resulting in a replacement bus being sent to your location. We are happy to hear that the guide managed to keep you safe during and after the incident, as per your description, as that is of course our main focus in such conditions. As per our email conversation, the general rule is that our customers are responsible to keep track of their personal belonging. While we certainly try our very best to reunite them, our options are quite limited. We have, unfortunately, up until now not found the woolly hat that you say was left on the bus and for that we sincerely apologize. As you had to continue on a new bus the guide took all items left on the previous bus to be delivered to the owners. There seems to have been some miscommunication as the hat, that the guide confirmed we had, turned out to be a cap and did not match the description you have given on your daughter's hat. If found, we will of course, as promised, reach out to you and get the hat sent to you. We fully understand that the terrible accident that happened on the south coast bridge, to tourists travelling on their own with a rental car, can well affect the experience other travellers in Iceland might have. However it is important to keep in mind that the situation on your tour was very different and your safety was never at risk. We are again very sorry to hear how your experience has been affected during your stay. Again, we will be in touch if the woolly hat turns up, but unfortunately at the time this is being written, the team has not been able to locate the described hat. Best regards, Customer Support Team Arctic Adventures