Excursión de 3 días a Caño Cristales desde Bogotá
4.5
Excursión de 3 días a Caño Cristales desde Bogotá
De Impulse Travel
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Edades: de 0 a 80, máx. de 8 por grupo
Duración: 3 días
Horario de inicio: consultar disponibilidad
Entrada para dispositivos móviles
Guía en vivo: inglés, Español
Más
Puntos destacados
- Almuerzo
- Almuerzo
- Cena
- Desayuno
- Almuerzo
- Desayuno
- Cena
- Traslado de ida y vuelta al hotel
- Transporte
- Guía local que habla español
- Impuestos
- Guía que habla inglés (si ha seleccionado esta opción)
- Ingreso/entrada: Caño Cristales
- Ingreso/entrada: Caño Cristales
- Ingreso/entrada: Caño Cristales
Qué no está incluido- Gastos personales
- Inicio:Se ofrecen múltiples ubicaciones de recogida.Detalles del servicio de recogida
- Recogida desde su hotel/alojamiento en Bogotá. Escriba los datos para la recogida.
Se ofrece recogida por el hotelDurante el proceso de compra, podrás seleccionar de la lista de hoteles incluidos.Finalización:Esta actividad finaliza en el punto de encuentro. - No se cuenta con acceso para silla de ruedas
Si tienes alguna pregunta sobre accesibilidad, estaremos encantados de ayudarte. Simplemente llama al siguiente número y diles el siguiente código de producto: 5549P61- No es recomendable para viajeros con problemas de espalda
- No apto para personas con problemas cardíacos o afecciones médicas graves
- Viajeros deben tener un estado físico moderado
- La temporada comprende los meses en los que crecen las plantas que dan color a Caño Cristales, de junio a noviembre, que es la estación de lluvia. No recomendamos viajar a Caño Cristales antes de junio o después de noviembre.
- La excursión de temporada se realiza todos los días entre el 1 de junio y el 18 de noviembre
- Las excursiones se realizan en grupos pequeños de un máximo de 8 participantes. Se le asignará a un grupo que tenga el mismo nivel de senderismo que usted.
- No espere lujos. El atractivo de esta excursión es que es toda naturaleza. Todas las comidas las proporciona el restaurante del hotel y no hay duchas de agua caliente.
- Pueden producirse cambios en el recorrido debido a factores externos. Estos cambios se le notificarán con anticipación.
- Esta excursión depende de la disponibilidad de vuelos y hoteles.
- NOTA: Se requerirá un certificado de vacuna contra la fiebre amarilla para embarcar en el avión a La Macarena.
- Esta experiencia requiere buen clima. Si se cancela por mal tiempo, se le ofrecerá otra fecha o un reembolso total.
- Este tour/Esta actividad puede tener 8 viajeros como máximo
- Todas las ventas son finales y poseen una sanción por cancelación de un 100%.
- Si tienes alguna pregunta sobre este tour o necesitas ayuda para hacer una reservación, estaremos encantados de ayudarte. Simplemente llama al siguiente número y diles el siguiente código de producto: 5549P61
Desde
$ 5.534.647,30
por adulto (el precio varía según el tamaño del grupo)
Seleccionar fecha y viajeros
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No nos hagas caso a nosotros; esto es lo que las personas tienen para decir sobre este operador:
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- NikoleRR6320 aportesExcelente servicioAndrés fue el mejor conductor. Me recogió en el aeropuerto y unos días después me dejó en el aeropuerto. Llegó a tiempo y fue muy respetuoso. Recomendaría este servicio.Escrita el 2 de marzo de 2024
- mefs10890 aportesExcelente tourExcelente trato y conocimiento por parte del guía Gildardo, puntuales y con basto conocimiento de los lugares del centro histórico que nos llevaron, Monserrate y alrededoresEscrita el 15 de diciembre de 2023
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- Excursion214825982260 aportesLes recomiendoEra un gran placer aprender los procesos de crecimiento y procesamiento de café en la finca. Me gustaba que la finca tuviera varias variedades de café y pudieramos cosechar! El sabor de café era perfecto también. El guía también tenía mucho conocimiento sobre el café, lo que agregó alegria en nuestro tour.Escrita el 18 de julio de 2023
- Jacqueline B0 aportesMaravillas, historia y familia.Nos encanto cómo familia, en especial el espectacular trato tan amable de nuestro guía Raúl. Nos trató con tanta familiaridad, hizo de la experiencia algo inolvidable para mí familia. El recorrido fue realmente interesante iniciando por ese recorrido a Monserrate, la historia y su narración completan la experiencia perfecta, y el te de coca, que nos ofrecieron, nos dio las energías renovadas para emprender la camita por la ciudad y su historia. Nos encantó no sólo ver Bogota, sino adentrar en sus historia y sus figuras como; La Pola emblemática figura de libertad, o el libertador Simón Bolívar. Además nos encanto visitar barrios emblemáticos como el de la Candelaria y el Chorro de Quevedo. Y nuestro guía al final nos recomendó lo mejor para almorzar Ajiaco, que platillo tan formidable. Realmente recomendamos este tour en algo que quien visita Bogota debe realizar.Escrita el 9 de julio de 2023
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- F4403GNkarenm0 aportesNos encantó! La mejor experienciaMuchas gracias por todo a Jhovanny y a Impulse Travel, excelente servicio, muy profesional, fue una experiencia muy grata, ya queremos agendar nuestro siguiente viaje con ustedes. Gracias!Escrita el 20 de junio de 2021
- R7832TOnicolasb0 aportesUna joya escondida que la paz permite conocerEl viaje al Cañon del Guejar con Impulse fue una excelente decision. Desde el proncipio todo estuvo muy bien planeado y en el viaje todo salió perfecto. Son una empresa muy comprometida con la experiencia de los viajeros, con los locales y con el medio ambiente. Los guías locales fueron excepcionales y conocen myy bien el territorio y lo trasmiten con pasión. Es de resaltar el trabajo de transormación social que Impulse ha apoyado en estas sonas de post-guerra, destinos que antes eran imposibles de visitar y que ahora el turismo da una nueva luz. Muy recomendado este viaje para cualquier persona que quiera tener un escape de la ciudad y conocer la Colombia profunda.Escrita el 10 de febrero de 2021
Estas opiniones son las opiniones subjetivas de los miembros de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace verificaciones a las opiniones como parte de nuestros estándares de confianza y seguridad líderes del sector. Lee nuestro informe de transparencia para obtener más información.
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4.5
11 opiniones
Excelente
9
Muy bueno
0
Promedio
1
Mala
1
Horrible
0
BobLindaF
Munhall, PA71 aportes
Our adventure to Cano Cristales, the “rainbow river” was nothing short of AWESOME!!! Our bi-lingual guide, Pedro H., was absolutely wonderful, knowledgeable, thoughtful and so helpful. We are an older couple, who had always dreamed of seeing the river. Pedro was so patient and caring with us and it was very much appreciated. We felt safe at all times. The people who live in La Macarena are friendly and welcoming. We loved the boat rides down the Guaviare River to get to the park and all the wildlife you saw along the way. The “dinner show” was so fun and a delightful cultural experience. We HIGHLY recommend this tour!
Escrita el 2 de octubre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Linda,
We're thrilled you had an AWESOME time on your 3-day trip to Cano Cristales! Pedro H. made sure you had a fantastic experience, and we're delighted you felt safe and cared for. The beauty of the Guaviare River and the warm hospitality in La Macarena made your trip even more special. We're so glad you enjoyed the "dinner show" and had a delightful cultural experience. Thanks for the HIGH recommendation! We hope to see you on another adventure soon.
Warm regards,
- Impulse Travel Team
Escrita el 3 de octubre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Natalio
11 aportes
Booked through Tripadvisor with service through Impulse Travel. Laura was great at communicating with me the whole time about flights, hotel pick up and questions i had.
Vladamir was my tour guide and was great. He explained the history or the area and answered all questions that were asked. In addition to taking photos for us solo travelers. Overall it was a great experience at the river and with Impulse travel.
The only hickup was the initial booking. I picked my dates of the tour from what the TripAdvisor website said was available and based the rest of my trip to Colombia around those dates. Thats when Laura had contacted me and said that there were no flights out on the day i picked and the next one was 3 days later. So i had to make adjustments to my trip in order to be able to go. This seemed more like a TripAdvisor error on their website than on Impulse Travel. But it was still a great experience!
Vladamir was my tour guide and was great. He explained the history or the area and answered all questions that were asked. In addition to taking photos for us solo travelers. Overall it was a great experience at the river and with Impulse travel.
The only hickup was the initial booking. I picked my dates of the tour from what the TripAdvisor website said was available and based the rest of my trip to Colombia around those dates. Thats when Laura had contacted me and said that there were no flights out on the day i picked and the next one was 3 days later. So i had to make adjustments to my trip in order to be able to go. This seemed more like a TripAdvisor error on their website than on Impulse Travel. But it was still a great experience!
Escrita el 29 de septiembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Natalio,
Thanks for choosing Impulse Travel for your 3-Day Trip to Cano Cristales. It was a pleasure assisting you. I apologize for any inconvenience with the initial booking, and I appreciate your flexibility in adjusting your plans. I'm delighted to hear you enjoyed your tour with Vladamir. Your positive feedback is truly appreciated. We look forward to hosting you again in the future!
Warm regards,
Laura and the Impulse Travel Team
Escrita el 2 de octubre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Tracy M
6 aportes
jul de 2023 • Solitario
Amazing experience! Nelson was a fantastic guide and made sure everyone had the experience they wanted. I was traveling solo, but placed in a group with a slightly older couple for the first two days of the trip. They were very serious about photography and Nelson made sure they were able to stop and get all the shots they wanted while he made sure I was still having a good time by making sure I had time to swim and offering to take photos of me in various spots. On the last day, I had Pedro as my guide since the other couple had a different itinerary. Pedro was also fantastic and made sure I got to my flight and helped me when my charter flight was delayed.
All in all this was a fantastic experience with amazing sights you can’t see just anywhere in the world. It was a bit expensive because this area is very remote so very difficult to get to, but everything was included so it was nice to not have to figure out where to get food or water for a few days, plus all transportation was included including hotel pickup and dropoff. I only had time in my schedule to do the 3 day tour, but I highly recommend to others to stay longer if you can. There is so much to see in this area! I was unfortunately not able to spot any pink dolphins on my trip, but nature is unpredictable so I knew that part wasn’t guaranteed. Impulse Travel did a great job responding quickly whenever I had questions and they were also very flexible with me when I had very inflexible travel dates to work with. I would recommend them to anyone!
All in all this was a fantastic experience with amazing sights you can’t see just anywhere in the world. It was a bit expensive because this area is very remote so very difficult to get to, but everything was included so it was nice to not have to figure out where to get food or water for a few days, plus all transportation was included including hotel pickup and dropoff. I only had time in my schedule to do the 3 day tour, but I highly recommend to others to stay longer if you can. There is so much to see in this area! I was unfortunately not able to spot any pink dolphins on my trip, but nature is unpredictable so I knew that part wasn’t guaranteed. Impulse Travel did a great job responding quickly whenever I had questions and they were also very flexible with me when I had very inflexible travel dates to work with. I would recommend them to anyone!
Escrita el 13 de agosto de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
We're thrilled to hear about your amazing experience during the 3-Day Trip to Cano Cristales from Bogota. It's wonderful to know that Nelson and Pedro provided you with fantastic guidance, ensuring you had a memorable time. Your kind words truly mean a lot to us.
We're delighted that you were able to enjoy the breathtaking sights and unique experiences that this remote area offers. We understand that such expeditions can be a bit more costly due to their remote nature, but we're glad our all-inclusive package made your journey hassle-free and enjoyable.
Thank you for recommending Impulse Travel! We're grateful for your trust and hope to have the pleasure of welcoming you back in the future.
Warm regards
Escrita el 24 de agosto de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
M&M's
5 aportes
sept de 2022
The experience we had with Impulse Travel was truly one of a kind!
We have done quite some traveling during the last 20 years, but we have never seen this type of professionalism and helpfulness before. From the very beginning, months before we even entered Colombia, up until the very end. Excellent communication via email in which they sent us various offers, based on our wishes. Making changes to their proposals was done swiftly. They simply offer what you want, not what they impose.
Once we got to Colombia, we switched to communication via WhatsApp. Whenever we had a question, we almost immediately got a reply. Even when we ran into some issues that had nothing to do with what they had organized for us, we could count on their support. They didn't have to, but they did it anyway. One of their employees - I don't like calling names, but let's just say he could have been called Felipe - even spent hours and hours helping us with a flight that was booked completely wrong by another organization. He didn't have to, since it wasn't a mistake made by Impulse Travel, but he did it anyway, just trying to help as much as he could. Amazing …
Organizing something with Impulse Travel makes you sleep on both ears. You get what you want and can rely on support whenever you need it.
Highly recommended!
We have done quite some traveling during the last 20 years, but we have never seen this type of professionalism and helpfulness before. From the very beginning, months before we even entered Colombia, up until the very end. Excellent communication via email in which they sent us various offers, based on our wishes. Making changes to their proposals was done swiftly. They simply offer what you want, not what they impose.
Once we got to Colombia, we switched to communication via WhatsApp. Whenever we had a question, we almost immediately got a reply. Even when we ran into some issues that had nothing to do with what they had organized for us, we could count on their support. They didn't have to, but they did it anyway. One of their employees - I don't like calling names, but let's just say he could have been called Felipe - even spent hours and hours helping us with a flight that was booked completely wrong by another organization. He didn't have to, since it wasn't a mistake made by Impulse Travel, but he did it anyway, just trying to help as much as he could. Amazing …
Organizing something with Impulse Travel makes you sleep on both ears. You get what you want and can rely on support whenever you need it.
Highly recommended!
Escrita el 21 de octubre de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
This review makes me proud. I am so happy to read your comments and gives so much sense to the work we do. I hope you cherish this trip and your whole experience with us, we sure will, as these comments motivates us to continue working towards fantastic experiences. Cheers!
Escrita el 24 de octubre de 2022
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Jacob
Woodmere, Estado de Nueva York1 aporte
sept de 2022 • Solitario
it was with impulse company and They are so good, the best experience ever, I will only go with them
Escrita el 28 de septiembre de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Thank you so much for your trust. Very important to know you had a great experience.
Escrita el 28 de septiembre de 2022
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Andrea C
Bogotá, Colombia5 aportes
sept de 2019
We had an amazing trip! from the door of my home and back.
I travelled with my husband; it was my birthday gift =)
The tour was very complete. Awsome food, nice travel guides, small group and on-time schedules. Everything I love.
Although it rained terribly the day we went to see "El rio de 7 colores", the whole experience was wonderful. Nature, trials, water, and the most amazing view.
There was one night we had a "noche llanera" with live music and typical food. It was lovely to see locals so happy about their traditions, and pride of their history and what they have become.
I highly recommend this tour. Perfectly done, no inconveniets, and at a super price too!
I travelled with my husband; it was my birthday gift =)
The tour was very complete. Awsome food, nice travel guides, small group and on-time schedules. Everything I love.
Although it rained terribly the day we went to see "El rio de 7 colores", the whole experience was wonderful. Nature, trials, water, and the most amazing view.
There was one night we had a "noche llanera" with live music and typical food. It was lovely to see locals so happy about their traditions, and pride of their history and what they have become.
I highly recommend this tour. Perfectly done, no inconveniets, and at a super price too!
Escrita el 14 de abril de 2020
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Andrea!
Thanks for sharing your comments and experiencie in Caño Cristales.
We're happy to know that your trip was as you expected in your special day. Caño Cristales is for far an amazing experiencie for those who loves nature and adventure.
Hope to be your host in your next experiencie in Colombia!
Kind regards,
Valeria
Escrita el 6 de mayo de 2020
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Charles H
3 aportes
jul de 2019 • Pareja
We paid a premium for an English speaking tour. Before the tour, we received an email advice us that we have to have Yellow fever vaccine 10 day before the trip or we will not be allow to board the plane. However, we were never asked for the certificate when were board the plane. When we arrived at La Macarena, we ask the tour guide about this requirement, he told told us that there is no mosquitoes around in that area because attitude and the cold, and he had never heard of this requirement. The driver who picked us up from the hotel can not speak English, he dropped off us at the wrong entrance at the terminal. We had waited there for half an hour before we finally decided to look for the tourist guide. When we found her, we found out that she doesn't speak English neither, and she was busy organize other tours besides the one going to La Macarena, We had to rely on someone in the group who speaks both languages to relay any information coming to us. We were told the weather at La Macarena was bad and the flight was delay. After waited for an hour, we were told to get on a small bus which will take us to some where outside the terminal to wait for the flight. However, we were end up taken to a small lounge inside the airport, and half an hour later, we were told to board on an old Jetstream plane which make between 1982-1993. It is so unorganized and confused during the whole morning. When we arrived at La Macarena, we meet with the local tourist guide, He is a friendly fellow but speak with only broken English. We were assigned together with a Spanish speaking family for the four. The tour guide spent most of his time with the Spanish speaking family. The temperature at night in La Macarena could fall below10 degree C, and the hotels there don"t equip with hot water. But after all Cano Cristales is a beautiful place to visit.
Escrita el 18 de julio de 2019
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
¡Hi Charles!
Thanks for taking your time to write us this review, it's very important to us to keep improving our services.
We're sorry that your experience in Caño Cristales wasn't as you expected. As tour operator, we have the responsability to meet the mandatory security requirements for each traveler. The Colombian Gouverment recommed to every foreign to travel to Colombia have the yellow fever vaccine mostly in region with higher risk as La Macarena, Meta. I hope you understand this is something that we do for the customer's security.
Regarding the logistics and the english speaking assistant in La Macarena, the tour includes an english speaking guide during the tours to Caño Cristales, unfortunately the local drivers does not speak english. It will be very helpful that you can inform us about the travel date and the travelers to advised our operator about your guide.
As for the conditions in La Macarena, we have some important information section that customers must read before they book this tour regarding the basic conditions in this region and enviromental conditions due to the importance of this unique place.
I'm glad that you've enjoy Caño Cristales, it really worth it.
Hope you came back to discover more about Colombia.
Kind regards,
Valeria
Escrita el 23 de abril de 2020
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Melvin Zac
Malasia29 aportes
sept de 2018 • Solitario
With quite a few options to choose from for the trip to Caño Cristales, I booked a 3-day tour with Impulse Travel. Everything was extremely well organised. I feel so pampered with a private pick up from the hotel early in the morning to send me to the airport for the flight to La Macarena. Once I arrived, the lovely tour guide Angelina and Wilmer were waiting to help me with all the procedures and paperwork. 2 excellent nights there with a cosy, clean hotel (with a pool!!!). Everything went smoothly from logistic, accommodation to the delicious food every single meal. They even arranged a traditional Colombian show one of the evening. I want to compliment my guide Angelina and Wilmer as well for being so attentive and the top notch service provided by them was way beyond expectation. I have the best time of my life! Last but not least I would like to thank Paula, the travel consultant for being so patient. responsive for all the emails and the prompt replies. Thanks again for arranging this amazing tour for me. The company that highly recommended.
Escrita el 9 de octubre de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Melvzachi,
Thank you very much for taking the time to write us your comments. It is great to hear from you!
We are very happy to know that you had such a great time with us. You are right, Angelina and Wilmer are excellent tour guides and very helpful. It is great to hear that you were able to discover La Macarena to the fullest and learn more about Colombia and how interesting our country is.
We all do our best to have the greatest service and it is really great to hear that you were so pleased.
We hope you can visit us again :)
Kind regards,
Kaja T.
Escrita el 7 de noviembre de 2018
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Megi68
Toronto, Canadá849 aportes
sept de 2018 • Pareja
We book a tour to Cano Cristales with Impulse Travel. Everything was well organized. We were picked up from our hotel in Bogota on time and driven to the airport where we caught the flight to La Macarena. Everything was as promised, the English speaking guide Diana waited for us and took care of us during the whole trip. When we were back in Bogota, the driver waited for us at the airport and gave us a ride to our hotel. We highly recommend this travel agency. I mostly communicated with Daniela and she was always responsive and punctual. Thank you!
Escrita el 28 de septiembre de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Megi,
Thank you for your comments!
We are happy to hear that you are pleased with our service. We all work very hard and it is nice to hear that it's perceived.
It was a pleasure to be your hosts in Colombia!
Kind regards,
Kaja T.
Escrita el 7 de noviembre de 2018
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
AJTGC
Londres, UK63 aportes
ago de 2018 • Pareja
Whilst seeing the Cano Cristales is a once in a lifetime trip that we would recommend to anyone, we would recommend using a tour company other than Impulse Travel. The main problem was the complete lack of information that we were given throughout- we did not know where we were going from one moment to the next, what to bring, what to wear etc. For example, our group was not warned that the area we were going to be walking in would be exposed to direct sunlight for several hours, meaning that most people got sunburnt, some severely (sun cream is not permitted in the National Park).
The tour felt incredibly chaotic and was characterised by disorganisation- at times it felt as if the staff were making it up as they went along. Our ‘English speaking guide’ had very poor English skills- she was able to recite pre-prepared information, but not able to answer even the most basic questions such as ‘what time is dinner?’ We were given very little information in advance, even though this is obviously a tour that would benefit from a little specific preparation. The company appear to have ignored the section on the application form where each person identified their skill at walking in order to decide the composition of the tour groups- our group had an extremely wide mix.
The food was variable- the meals ranged from poor to quite good. The hotel was very basic, although we suspect that this is typical for La Macarena which is still very much developing as a tourist destination. Every time we used the shower in our room it leaked and flooded half of the bedroom. Two people on our tour were given a room with no windows that was so humid that a lot of their belongings were soaked, and when they asked to move rooms they were told that there would be an additional charge (upon hearing this we decided to stay put and use towels to stem the flooding).
Overall the tour did not feel a million miles away from being quite good, which is why we elected to give it 2* rather than 1*. However, given the extremely high cost that we paid, we felt that it was simply not good enough.
The tour felt incredibly chaotic and was characterised by disorganisation- at times it felt as if the staff were making it up as they went along. Our ‘English speaking guide’ had very poor English skills- she was able to recite pre-prepared information, but not able to answer even the most basic questions such as ‘what time is dinner?’ We were given very little information in advance, even though this is obviously a tour that would benefit from a little specific preparation. The company appear to have ignored the section on the application form where each person identified their skill at walking in order to decide the composition of the tour groups- our group had an extremely wide mix.
The food was variable- the meals ranged from poor to quite good. The hotel was very basic, although we suspect that this is typical for La Macarena which is still very much developing as a tourist destination. Every time we used the shower in our room it leaked and flooded half of the bedroom. Two people on our tour were given a room with no windows that was so humid that a lot of their belongings were soaked, and when they asked to move rooms they were told that there would be an additional charge (upon hearing this we decided to stay put and use towels to stem the flooding).
Overall the tour did not feel a million miles away from being quite good, which is why we elected to give it 2* rather than 1*. However, given the extremely high cost that we paid, we felt that it was simply not good enough.
Escrita el 30 de agosto de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hi Michéle,
Thank you very much for taking a time to write us your comments. We appreciate it.
It is a pity to read that your experience was not satisfactory in Caño Cristales. However, there are some things we would like to clarify:
From the moment people are on our website checking the tour (https://impulsetravel.co/tour-operator/en/bogota-tours/day-trips/explorer-trips/bogcancri/cano-cristales-viaje-de-3-dias), they can see a very detailed description of what this destination is, and we are very insistent in saying that it is not a luxury destination at all, then the quality of hotels and restaurants can not always be as good. We strongly emphasize "that the services are very basic and the highlight of the trip is 100% nature".
On the website, you can also find several specifications as the taxes you will have to pay directly on the destination (that were not included in the price until a few days ago) and the prohibition of wearing sunscreen inside the rivers. We also sent you a list via email with all the things to pack and the important information to remember before the trip, in order to avoid inconveniences or bad experiences. These emails were sent to you right after your reservation.
As for the English-speaking guide and the logistics on site, we are very sorry that you perceived disorganization and that the English speaking guide assigned to you was not the best one. We made a very careful research between the several operators in La Macarena and the one we work with currently was the one that offered quality and complete services. Thanks to your comments, we will inspect again and see how we can fix these issues in order to avoid any inconveniences to happen to future customers. We will make sure that every tour guide has an adequate level of English, enough to communicate with our customers and able to answer all their questions. We will also check if there are new hotels with better facilities and more adapted to foreigners.
As a way to apologize for all the inconveniences this may have caused you, we want to offer a partial refund. Please contact us on info@impulsetravel.co and we will take care of the reimbursement.
Once again we apologize and hope you will consider another opportunity to convince you of our high standards.
Kind regards,
Paula Duarte
Escrita el 13 de septiembre de 2018
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.
Buenos días, mi esposa y yo quisiéramos hacer una excursión a Cano Cristales (no Cano Cristalito) por un máximo de dos o tres días saliendo de Bogotá el 10 u 11 de agosto, regresando a Medellín. Tienen disponibilidad? Puede facilitarme un programa detallado? Cuál es su mejor precio y alojamiento? Gracias Max Fiora
Escrita el 4 de agosto de 2024
I’m a little confused on if the flights are included or not. On the “What’s Included”, it says the flights are included, but on the “Additional Information” page it says: *** Our upfront price does not include flights for two reasons. Every season there are different companies and charters with different frequencies, and second, because the price can vary a lot according to the travel date. Managing flights directly is very tricky, even for the most seasoned travelers, this is why we offer our travelers to help them book their flights with a 10% fee on the final price. The average price for a return ticket from Bogota is US$200, if you travel in week days we can get better deals. Once you book, one of our travel consultants will give you the options available for your travel dates.***
Escrita el 17 de agosto de 2023
Buenas tardes , es necesario llevar la vacuna de fiebre amarilla ? Que ropa es la adecuada ? no es una zona de mucho mosquito verdad ? Hace fresco o frío ? Hay caballos ?
Escrita el 10 de julio de 2022
eMvacunas contra Covid-19.
Me interesa la fecha del 14-16, ó 15-18 de noviembre 2021.
Que tipo de ropa debería llevar?
cual sería el costo?
Qué tipo de ropa debería usar para este tour?
Escrita el 4 de noviembre de 2021
Hola, el costo ya incluye vuelos? es necesario realizar reserva con ciertos dias de anticipacion y de ser asi cuantos?
Escrita el 3 de junio de 2019
Would you recommend this trip for an overweight, unfit 66 year-old? I am keen to see Caño Cristales but a bit worried about the hour long hike in the heat.
Escrita el 19 de marzo de 2019
In my tour I have a 70 year-old couple. The tour guide was amazing, from the way he took care of both of them. He brought them by motorcycles to certain places through the small roads and they walked. It is doable if you don’t mind to walk slowly (long walk certain places). About the heat, a big hat, sun block and lotsa water shouldn’t be a major problem I reckon.
Escrita el 23 de abril de 2019
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* Se agota rápidamente: según los datos de reservaciones de Viator y la información del proveedor de los últimos 30 días, es probable que esta experiencia se agote rápidamente en Viator, una empresa de Tripadvisor.