Laserplay

Laserplay, Newmarket - opiniones y fotos

Centros de juego y entretenimiento
De 10:00 AM a 11:00 PM
Lunes
11:00 AM - 08:00 PM
Martes
11:00 AM - 08:00 PM
Miércoles
11:00 AM - 08:00 PM
Jueves
11:00 AM - 08:00 PM
Viernes
10:00 AM - 11:00 PM
Sábado
10:00 AM - 11:00 PM
Domingo
10:00 AM - 08:00 PM

3.5
23 opiniones
Excelente
10
Muy bueno
3
Promedio
0
Mala
3
Horrible
7

Natalia P
Aurora, Canadá1 aporte
ago. de 2018 • Familia
Horrible Experience. On our daughter's birthday, we decided to go to Laser Play. I did a reservation and received confirmation. We were so surprised when we came, and they were closed. We asked their business neighbour where they are, but they told us that the guy who is working in Laser Play will be not there today due to family reasons. We understand everything, but, he has my phone number and my email, why he didn’t call me and cancel my reservation?
Can you imagine how our daughter felt, and how frustrated we were? Adding on, they didn’t even call me on the next day just to say sorry.
Terrible place.
Escrita el 17 de agosto de 2018
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

alightstone
Newmarket, Canadá66 aportes
may. de 2017 • Familia
We stumbled across Laser Play when we were looking for something fun and active to do for a birthday party. We were so pleased to discover such a large, well-appointed, technically advanced laser tag facility right in Newmarket. (No need to travel downtown.) What makes Laser Play so fun is that the players don't just run all around shooting everyone wherever they might find them. Rather, each player is placed on a team (Red Team or Green Team). Each team has a territory with their own home base, re-charging stations, and targets. Each team has to guard their own home base while running attacks on the other team's base. The laser guns offer a variety of modes (stealth, virus, etc.) which adds a certain amount of interest and strategy to the entire endeavour. Moreover, the games consist of a number of rounds, offering players a chance to rest, regroup, and strategize before the next round. At the end of a game, everyone is quite tired out, so it actually provides some exercise as well as a lot of fun.
Escrita el 22 de septiembre de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

joeJ1939NF
Thornhill, Canadá1 aporte
jul. de 2017 • Familia
We were there recently and the Manger Alex was very cunning and rude. I wanted to get in touch with the Owner of this place to complain about the Manager but I have to get his details from Alex but he is not willing to give his owner's contact details.
Escrita el 19 de julio de 2017
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.

Kathleen D
1 aporte
oct. de 2016 • Familia
This was my son's birthday party: Helpful staff, everything was on time, it was clean and the equipment all worked perfectly. Lovely party room, really organized. I would highly recommend it!
Escrita el 2 de octubre de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Dear Kathleen, thank you for such warm words. We are very glad that enjoyed our place. Looking forward to meeting you again. LaserPlay Team
Escrita el 4 de octubre de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

George123548
Richmond Hill, Canadá2 aportes
sep. de 2016 • Familia
Highly recommend this plays for laser tag game. Just played the game with my kids. I liked it too. Huge arena, many game options on the gun. The kids bit me :( The place even has a Yogurtys frozen yogurt inside and they say that paint a pot is coming soon. Definitely will be back. Thank you Laser Play.
Escrita el 18 de septiembre de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Hello George, We are very happy that you enjoyed our center. Looking forward to meeting you again especially on the opening day of our new service - Paint A Pot. Best regards, LaserPlay Team.
Escrita el 20 de septiembre de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Michael G
Newmarket, Canadá4 aportes
jul. de 2016 • Familia
My boys and I are totally happy! This was my first experience in lasertag and I am very glad that I chose LaserPlay to come to! We've been here already with a bunch of kids from 5 to 12 for my nephew's birthday. The youngest ones occupied the arcades while the b-day boy and the rest were running in the arena. The arena in LaserPlay is impressive, has lots of obstacles, cover points and even view points. Gotta mention that they slept like logs that night.
It was clean and nice inside, the staff was attentive. As for the food the cake was delicious (my sister ordered it when she was registering), the pizza had a good crust and the fruit were fresh and juicy. It was a pleasant surprise to get a free Yogurty's for everybody. They had some sort of special offer that day.
We were totally satisfied with the party and we intend to come back for my son's birthday next time.
Escrita el 9 de agosto de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Thank you, we will be glad to see you again!
Escrita el 30 de agosto de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

DavidJonesNM
2 aportes
jun. de 2016 • Familia
Definitely a good choice for 7+ year olds. The laser tag area is 6000 sq ft. Very fun place. My son and two buddies are having a great time. The pizza provided was good and the Yogurt ice cream was delicious.
Escrita el 28 de julio de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Hello, David! We are glad that you were satisfied with our service and we are looking forward to seeing you again!
Escrita el 9 de agosto de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Emily A
3 aportes
jun. de 2016 • Familia
Two of my kids have had their birthday parties at this place, and they totally loved it! Our party room area was nice and clean and the kids had a blast in the laser arena. Coming back for another birthday party next year!
Escrita el 21 de julio de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
Hello, Emily! Thank you for such a nice review for our Entertainment Center. We will be glad to see you at any time!
Escrita el 9 de agosto de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

Breckenri
5 aportes
jun. de 2016 • Familia
We held my son's 9th birthday party there a few weeks ago, booked everything in advance (took 2 weeks to book as calls not returned, emails never returned). I am glad my gut said to go in, in person, the day of the party to confirm (after hearing other local family's experiences, I was concerned about our booking) - glad I did as many errors had occurred (food not ordered, timing was wrong, guest count was wrong - corrected once I showed him my notes detailing everything) The gentleman at the front desk had some communication challenges and it took some time to realize that there were significant errors in our booking - I had to laugh a bit when he just shrugged and said "it happens all the time". We corrected everything, confirmed our booking.

We came at our assigned time of 5pm, was told there was no need to arrive early despite being told to arrive at 5pm to sign kids up, have training etc. Trying to keep the kids entertained until we finally started was challenging. We started 20 minutes late (waiting 50 minutes now...) and we only started at that time after having to speak up numerous times. Once the kids were playing the actual laser tag, they had a blast. We then took a break for dinner - this also required a great deal of advocating as there was only one staff member handling 4 parties so we really had to push to get the drinks we had ordered and paid for. Never did get the fruit tray we ordered (yes, this was double-confirmed) and had asked for numerous times. I did feel a great deal of empathy for the guy that was serving us as he was trying to run the entire place - food, sign-in, cash, laser play etc. Sadly, I missed the entire dinner and cake/candles as I was chasing him down. We had our second round of laser play and kids had a blast.

I preface this review by saying we have had 13 birthday parties at various locations in Newmarket over the years. I have never experienced one so disorganized and completely frustrating for the parents/organizers. This was the experience of the other parties there at the same time. This is also the experience of other family's I have spoken with. It's very unfortunate as the actual Laser play room is really cool, the equipment, for the most part, was working and the kids had fun.

I think what went wrong is there were 2 staff members - one who worked only in the back room and didn't speak any English (and I didn't speak enough French to communicate at all) and the guy at the front desk who was being pulled in dozens of different directions and was clearly getting very, very frustrated himself.

I have tried calling and then emailed the manager immediately after the party held June 24th, giving her every opportunity to speak with me, address the issues etc. She has not yet taken the time to either return my call or my email. I didn't want to just leave this review without giving her the opportunity.

There are so many great places to hold kid's parties. Sadly, this is not one of them. If you are going for just the laser tag part, it's fun. But expect long delays.
Escrita el 4 de julio de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
We sincerely apologize for the inconveniences you faced. Recently We have been actively working on reorganization of our team to make the service they provide better. We hope that next time you visit us you will satisfied with our customer service.
Escrita el 9 de agosto de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

TravelMama201
63 aportes
jun. de 2016 • Familia
Booked my sons birthday party here. Arrived 40 minutes early and still had to wait until 10 minutes past our "start time" to watch the training video. While waiting we found out that we were going to be part of a larger group and that my son and his friends would not be able to play against each other or even on the same team. Are you kidding me? We are now part of a larger team with a bunch of complete strangers. Needless to say, my son was very disappointed and I feel completely ripped off. I NEVER would have booked a party here if I knew that they wouldn't be able to play together and instead be stuck with a number of people that they didn't even know. This place is NOT worth the spend or the frustration - AVOID AT ALL COST. Fair warning...
Escrita el 26 de junio de 2016
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de TripAdvisor LLC.
DearTravelMama201, we appreciate your review very much. We are as much upset about this situation as you are but according to the LaserPlay rules the minimum number of players is 24 people. Otherwise we have a right to extend the group of a client with other customers. We hope that you accept this rule understandingly.
Escrita el 9 de agosto de 2016
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de TripAdvisor LLC.

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