Dear guest, we are really sorry to read your review, but most of the things you wrote do not match the tour you did. You called our office and me myself answered the phone at about 10 AM (the tour starting time was at 10.30) advising that no guide was there. I told you at the phone that your guide would arrive few minutes before the tour start and in deed the guide arrived by 10.25 AM, which is perfectly on time. The tour that day started few minutes late because of some guests who arrived with delay, but that was not due the guide. We use to wait up to 10 minutes for delayed guests. The group was of 12 people and as clearly stated in the tour description, a maximum of 15 participants are expected. The tour is also guaranteed with only 2 people. I do not consider it acceptable to judge our company as only profit-oriented. Francesca as you can check in other reviews can speak an excellent English and she is a very good official licensed guide of Assisi. You wrote to us per e-mail a similar review to this one and we soon answered explaining to you our view point about your tour. The tour you did with Francesca lasted about 3h30 (on the ticket it is specified that the duration is 3h) and other participants have left very good rated reviews for the same tour. She finished the tour well later then what was scheduled. Fortunately, many people are choosing this tour and our company to visit Assisi and Umbria. I'm sorry that your experience was negative, but I honestly don't think it was down to us or Francesca. Greetings, Alessandra