Do not use this company. I had booked this tour and was told at the time of booking that they offered pickup at my hotel. I was told a week before the tour from the company itself that they can pick me up at my hotel, "no worries". The night before the tour, I was told they will only pick me up if I pay an additional $100 since my hotel was 15 minutes away (literally!!). I told them that fee was never disclosed to me, even when I had proof they already had my hotel location a week prior. I ended up talking with the company owner on the phone who was extremely argumentative with me saying I have to pay the fee. When I requested a refund due to never being told about this outrageous fee, I was told there were no refunds. They lowered the fee to $75 but that still an outrageous amount for them to drive 15 minutes. I was the only person on the tour, so nobody else was impacted.
It's unfortunate that I have to strongly recommend against this company since the tour itself, and the tour guide, were fine, and this tour is great for first time visitors to Perth. I would recommend this type of tour, but from another tour company that does not engage in deceptive business practices like this one. Customers should be told about all fees at the time of booking so they can make an informed decision whether to take the tour or not.