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Hotel Lilla Roberts

Viajero (640)
Habitación y suite (221)
Comedor (58)

Información

Ubicación
Limpieza
Servicio
Calidad/precio
Travellers' Choice Ganador de 2019
Certificado de Excelencia
Servicios del establecimiento
Internet de alta velocidad gratuito (WiFi)
Servicio a la habitación
Restaurante
Bar/Salón
Desayuno incluido
Gimnasio / Sala de entrenamiento
Acceso sillas de ruedas
Centro de negocios con acceso a Internet
Conserje
Desayuno disponible
Hotel para no fumadores
Limpieza en seco
Personal multilingüe
Salas de conferencias
Salas de reuniones
Salón de banquetes
Se admiten mascotas (Se aceptan perros / mascotas)
Servicio de lavandería
Wi-Fi pública
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Características de la habitación
Aire acondicionado
Minibar
Habitaciones aptas para discapacitados
Habitaciones para familias
Habitaciones para no fumadores
Suites
Es bueno saberlo
ESTILO DEL HOTEL
Encantador
Boutique
CATEGORÍA DEL HOTEL

Ubicación

Vista completa
100Excelente para peatones
Puntuación: 100 de 100
178restaurantesen un radio de 0,5 km
77atraccionesen un radio de 0,5 km
927Opiniones
723Fotos
12Preguntas y respuestas
5Consejos sobre habitaciones
Calificación de viajeros
  • 643
  • 236
  • 37
  • 9
  • 3
Época del año
Tipo de viajero
Idioma
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  • español
el hotel se encuentra muy bien ubicado, tres cuadras y estás en plena plaza principal,el mismo es de una estética muy bonita, diseño espectacular, servicios de maravilla, atención muy muy buena, su desayuno excelente. Todo está enmcarcado de acuerdo a lo que es la ciudad de
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Hotel céntrico, en 10 minutos estás en la zona de la estación central y las calles comerciales, sin necesidad de usar transporte público.Elegante. Con medidas de seguridad que no habíamos conocido en otros hoteles. El personal muy amable y dispuesto, tanto el de la recepción
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+1
Hotel sensacional... el personal muy atento y profesional, habitaciones preciosas y muy elegantes (escogimos la habitación Doble Lux, pero pude ver alguna de categoría inferior y son igualmente muy buenas). Lo más importante de todas formas es el trato, ya que en ocasiones en
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Excelente ubicación en el centro de Helsinki, permite recorrerla sin necesidad de usar transporte público. En un ensamble de edificios antiguos, con amplios patios internos, la decoración de sus interiores resalta por su cuidado y calidez. Las habitaciones, aunque no muy
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Pedi una habitación tranquila dos semanas antes de la llegada por 2 diferentes vías. Mi sorpresa cuando llego que me dan una habitación en el primer piso, vista calle con mucho ruido. Mi segunda opción es pagar un suplemento, en el que me dan dos opciones, una habitación sin luz
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Respuesta de LillaRoberts, Asiakassuhdepäällikkö de Hotel Lilla Roberts
Respondida el 5 de sep. de 2017
Dear Globalhemisphere, As no one would understand my Spanish, please allow me to respond in English. I would like to thank you for your 3-night return visit to Hotel Lilla Roberts and for taking your time to review us. I am very sorry to see that you have not been happy with us and with our facilities at all. We received your request about the quiet room and therefore we assigned you the room facing the court yard, not the street. The room was located on the first floor and the layout of this room was exactly the same as with the one you had had before in March 2017 during the visit you had stated on your email that everything was fine and you were happy with the room. Upon your arrival you did not accept to see this same room facing the court yard when you heard the room locating on the first floor. Then we suggested you a room category upgrade again facing the courtyard but this room was not to your personal likings. Please accept our sincerest apologies for the malfunction of the phone in the room you stayed for the first night. The phone and phoneline was fixed on the following day. After the first night we moved you to the very same room you had had before in March. The air conditioning can be modified and adjusted in the room. It can be also switched off. However, there is still a basic ventilation going on. During your stay hotel was completely sold out and like you had noticed it may create a situation in the dining room that there are dirty tables. However, the buffet is constantly being replenished and tables are being cleaned as soon as possible. I am really sorry to see that you have found our staff unfriendly as usually we receive highly appreciative comments especially about the service. Your feedback has been notified and passed further. I truly hope that you enjoyed your complimentary in room breakfasts on first and last morning. What it comes to the pricing, the rates of the hotel rooms in Helsinki vary almost day by day depending on the season and demand. During the week you stayed there was a very big conference taking place in the city and Helsinki was also hosting European Championships in basketball. Obviously these simultaneous events were creating a high demand of accommodation reflecting also on the rates. Hotel Lilla Roberts is consisting of three different buildings connected to each other. We have got a very strict security control and your room key is needed to open some of the doors. This prevents non-residents from entering the buildings. Once again, thank you very much for your stay and despite of your experience and feedback we truly hope to see you returning back to Hotel Lilla Roberts and hopefully we are more to your liking then. Sincerely, Erkki Kerttula Front Office Manager
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Anterior
Categorías de álbumes
Todas las fotosViajeroHabitación y suiteComedorCentro de negocios y salones de eventos
Foto proporcionada por la gerenciaHotel Lilla Roberts
Room
View from Suite #434/438
Foto proporcionada por la gerenciaHotel Lilla Roberts
Art Deco bathroom
Foto proporcionada por la gerenciaHotel Lilla Roberts
Style room
Comfortable Bed
AnteriorSiguiente
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Car parking available?
I could not guarantee but we did walk across a driveway that led to a small court yard. It would be minimal and best to arrange in advance. Truely great place to stay.
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I believe they have accommodations for late arrivals. Call ahead to inquire about staffing for late check ins.
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Dear Emily W, Thank you for your question! COMFORT rooms are equipped with king size bed (200cm x 200 cm) or twin beds/separated beds (100cm x 100cm each). Wi-Fi is included in every price and room. We do have free Wi-Fi in hotel, restaurant, gym and lobby bar for everyone. Breakfast costs 24€/person and this can be added to your room bill or you may pay this at the spot. In-room breakfast / room service breakfast costs 20€/order and Deluxe in-room breakfast 39€/order. If tou have more questions or requests, do not hesitate to contact us! Sincerely, Jusa T. Duty Manager Front Desk
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Dear wgiky, Thank you for your message and inquiry! Wifi connection is actually included in all of our room categories with out any extra fees or charges. In addition, you may use wifi also at the bar, restaurant, rooms and gym - so basically everywhere. Hope this helps you! Best wishes, Jusa T. Duty Manager
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Dear Veronica T, Thank you for your message and inquiry! I am very glad to hear that you are visiting Helsinki next year! Helsinki is actually full of marvelous and elegant hotels including our property as well. In Hotel Lilla Roberts we do have four different room categories as follows: Comfort, Style, Lux and Suites. Comfort room is approximately 20 square meters and fits well for one or couple nights stay. If you wish to have a bit more space and more elegant interior design, I highly recommend our Style room which is 30 square meters. Furthermore, in Lux rooms we do have bathtubs, if you wish to have a bubbly bath. Both Style and Lux rooms include turndown service, tea and water kettle. In addition, there are Nespresso coffee makers in Lux rooms. Our location is only 5 minutes from the main city center area which is Esplanade Park and Alexander's street (Aleksanterinkatu). Though we are very close to the main attractions, markets and shops, our location is very quiet and in safe neighborhood. Hotel is located in a small and neat street called "Pieni Roobertinkatu". Actually this area is the gate for Design District which is filled with nice jugend style architecture, design and boutique shops and cafeterias. Hope this helps you to decide which hotel to reserve! Best wishes, Jusa T. Duty Manager
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AnteriorSiguiente
123
"no hay problemas de ruidos."
"inside are quiet and darker"
"Cualquier opción que elijan es la correcta."
"Habitaciones confortables...muy bien equipadas !!!!"
"Habitación de lujo"
RANGO DE PRECIOS
US$ 157 - US$ 384 (Basado en tarifas promedio para una habitación estándar)
UBICACIÓN
FinlandiaUusimaaHelsinki
CANTIDAD DE HABITACIONES
130
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