¡Piénsalo dos veces antes de reservar este hotel! Solo se puede llegar por un camino muy malo en los 4x4 del hotel, y se paga. El servicio (restaurante, desayuno, limpieza, etc.) está por debajo del estándar. Seguro que es un lugar maravilloso, pero solo para aquellos que no quieren irse… Información extra: Todo es lento, esperamos 2 horas por una comida sencilla, las habitaciones no se limpiaron (nos quedamos 3 días), wifi muy débil, personal no capacitado, sin información sobre, por ejemplo, Tayronapark, desayuno 3 días seguidos solo huevos y tostadas. Pero si solo quieres quedarte allí durante 3 días sin salir, puedes pasar un rato relajante.
Be very careful before booking this hotel. To say it is remote is an understatement. To say all rooms come with access to a jacuzzi is a lie. The road to the hotel is incredible treacherous and is barely suitable for a 4x4. Fortunately, we arranged a transfer with the hotel from the airport. We never would have made it would it otherwise. After turning off the main road it’s a 20 minute journey down a dirt path to the hotel. The rooms themselves are fine. Comfy bed and reasonable toilet and showering facilities, although no hot water. On arrival we were told the jacuuzi would be cleaned and prepared for us the following evening. This never happened. Breakfast is served 6am-8am. If you’re outside of these times you have to pay. We wanted to arrange a day trip to Tayrona National Park so discussed it with Gregorio at the reception desk. He stated there was no vehicles available to leave the premises, but could arrange motorbikes to pick us up for 17,000 COP each. We obliged. Motorbikes picked us up and we just about managed to negotiate the dirt track. No helmets were available, and once on the main road the guys were doing 85km/h. I understand that’s what people do here, but it’s incredibly reckless of the hotel to arrange such transport. After being picked up by the same motorbikes and driven back to the hotel, we were charged 100,000 COP. Gregorio seemed to be making up the figure as he spoke to us. For dinner we were pressured into making a food order and then ignored throughout dinner. No offer of drinks. The following day was check out and we asked for transport to be arranged to take us to Santa Marta. Gregorio charged us 178,000 COP and took our money. Hours later he told us the car couldn’t pick us up due to the weather conditions and state of the road. We would have to walk for 10 minutes to pick up the car. This was the only way to leave the hotel!!! Madness. How can a hotel be in a location that literally cannot be reached??? How can you accept guests that have no means of leaving? Honestly, bizarre. Of course it wasn’t a 10 minute walk. 30 mins later we were still walking towards the village with all our luggage. Fortunately, one man helped us… but it felt ridiculous. As we reached the village and the end of the track we saw a vehicle. The driver had no idea that a transfer had been arranged and paid for and had no idea where we were going. He tried to negotiate driving us somewhere else and clearly had not been briefed. All in all, this had the appearance of paradise but was more like a prison. Think twice before booking this hotel. It is new and to be honest, is not in a position to accept guests yet. Particularly in rainy season.…
One of the best experiences I had in so many years. Madresierra is a luxury Eco Hotel located in Sierra Nevada de Santa Marta. Not very easy to access on foot, a 4x4 extra transfer service can be provided. Once you get to the bridge that leads to the hotel, you will already fill the magic of this enchanted huts covered by the jungle. Very friendly staff, unbelievable location, amazing restaurant and comfortable cabins make the stay a MUST for travelers that value comfort and quiet.
MadreSierra está ubicado en un rincón único de Sierra Nevada: las cabañas son maravillosas, con un jacuzzi al aire libre, un restaurante de primera clase, una piscina natural justo al costado del hotel. El increíble personal facilita el acceso. ¡Muchas gracias!
Increíble experiencia. Un lugar ideal para desconectarse, realmente se han esmerado mucho en hacer un gran lugar con una excelente atención al huésped. Hay 5 cabañas cada una con un deck y jacuzzi con un increíble vista del lugar. Hay wifi únicamente en el comedor lo cual es más que suficiente. Además de contar con una piscina natural en la quebrada qué pasa por el lugar que es excelente. Gracias a todo el personal por esta gran experiencia. Se están esforzando en mejorar la vía aunque en época de lluvia es únicamente accesible en 4*4 pero con el personal del hotel se hacen los arreglos de los traslados, desde y hacía Santa Marta y a los diferentes puntos del Parque Tayrona.
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