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Foto de Stoke Rochford Hall, Stoke Rochford: Christmas party dec 2018

Foto de : Christmas party dec 2018

De la opinión : The greatest shambles christmas party sobre Stoke Rochford Hall
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Christmas party dec 2018
Christmas party 2018
Afternoon Tea at Stoke Rochford Hall
One to miss - looks good from the outside
The swimming pool  gym and reception  a good 10 mins walk and in freezing conditions we drove th
The poor Stable accomodation
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Otras opiniones recientes

Mrs T Bucket
marzo de 2020
Mixed review
marzo de 2020
Herethereandinbetween escribió una opinión (dic. de 2018)
lincolnshire62 aportes49 votos útiles
Saw bad reviews for christmas party but decided often on trip advisor reviews peoples expectations are totally different. However this time i agree 100% with the negative reviews. Missed arrivals drinks so had no idea where to go for the party. No signage anywhere. food was
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Fecha de la estadía: diciembre de 2018
Respuesta de StokeRochfordH, Guest Relations Manager de Stoke Rochford Hall
Respondida el 18 de dic. de 2018
Hi welltravelled012 Thank you for taking the time to provide feedback. I am sorry that you arrived late and therefore missed the arrival drinks and grand fire performance welcome. We do have hosts from both the hotel and the entertainment company welcoming guests on arrival and providing directions however I am afraid they have to move to the main suite at 7:15 pm promptly to continue the welcome and hosting in the marquee. I am very sorry that your late arrival caused some of your starters to be missed, I have spoken with the service team who advised me this was sorted out for you on the evening. We do encourage all of our guests to arrive on time as meal service takes place at 7:30 pm and arrivals after this can cause a little disruption to the running order. I was pleased to hear that we did ensure all your table were served despite this little delay. I do have to point out that our plates are not melamine, they are stoneware banqueting plates. Our service staff wear blue gloves as part of our food hygiene procedures. I do appreciate they are not the nicest to look at however any staff, handling or serving food are required to wear them. Our food service was completed in under 2 hours which is the expected time for a party of this size. We have recieved a lot of very positive feedback regarding both the food and entertainment at this particular event however I do understand everyone has different expectations and tastes and I am sorry this event wasn't for you. I do hope you return to the hotel to an event more to your particular taste. Thanks again for taking the time to provide a review, guest experience is very important to us and in order to achieve 100% satisfaction feedback is essential. Kind Regards Guest Services
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