Dear guest, Thank you for sharing your comments on Tripadvisor and choosing our hotel as your destination. Thank you very much for writing us your honest review about your recent experience with us at our hotel, we are very sad to hear your words and that our services have not met your expectations, with all sincerity we want to offer our sincere apologies for the situations that has been developed, every day we try to provide the best service to all our guests. We have already shared your review with our superiors and they will work and look for the relevant silutions to improve the service and continue giving the best to each guest. We are hoping to welcome you again very soon, do not forget to contact us at your next visit, we will be at your entire disposal. Sincerely, Online quality manager, Iberostar Dominican Republic.