We appreciate you spending your family vacation with us. It’s nice to read about your friendly encounters with our team. Thank you for mentioning the amenities featured in the Kids Suites. We’re glad you found some of these to be convenient. However, please accept our apologies for the inconveniences experienced with regards to the floor and television channel guide. Please be assured that your description of the floor and shower door do not represent our commitment to providing a clean environment for our guests. We care about your stay and please know that your comments have been addressed by our management team. If you find yourself returning to Universal Orlando Resort, we would love to welcome you back!