Dear TripAdvisor Member,
Thank you for sharing your feedback. We sincerely apologize that you were not happy with the level of service provided at the hotel. You are certainly correct to expect the highest level of service at any Hilton Hotels, especially at a major city like Toronto. We will be sharing your feedback with our concierge team to improve the level of experience.
We hope to have another opportunity to serve you, if your travels bring you back to Toronto in the future. If there is anything that my team and I can do to Make it Right for you, please reach out to us at the hotel and we will be happy to assist you. Our Front Office team can be reached at info_toronto@hilton.com.
Sam Kim
Front Office Manager