Dear guest,
We would like to thank you for the time you offered to write this review. The feedback of our guests is highly important to us and helps us to maintain and continuously improve the high level of services we offer.
We are sorry that you were not satisfied from the city view room you reserved.
Our hotel features different room types: Economy, Standard, Triple, Sea View, Junior Suite and Superior Suite that vary in size (from 12 sqm up to 42 sqm) and in prices, in order to satisfy all our guests’ needs with respect to comfort, view and price.
From our room types, Double Sea View, Junior Suite and Superior Suite have direct sea views. All the other types of rooms, among which is the Triple Room of your stay, are mentioned as city view or garden view (and not sea view) rooms in all our internet descriptions. While most of the standard and triple rooms do have a side view of the harbour from the balcony, we don’t state this so as to avoid possible misunderstandings.
We take pleasure in having the great majority of our guests satisfied with the value for money of our hotel. We believe that the way we present our hotel in our website and in Online Travel Agencies is objective, with our hospitality services very often even exceeding the expectations of our guests, as demonstrated by the great majority of reviews and the very high ranking we feature in popular Travel Sites, like Tripadvisor and Booking.com. Among these services we also include offerings, such as complimentary sparkling wine and fruits in special occasions like your anniversary.
We are sorry that you were not satisfied from the view of the room you chose for your stay.
We hope that in the future we will be given the opportunity to host you again in our hotel and after a stay suited to your preferences, you will leave from our hotel with the best impressions.