Dear Cucuruchito
Thank you for choosing to stay at the Malta Marriott Hotel & Spa and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and I sincerely apologise for falling short of meeting your expectations. As a teachable moment, I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the aforementioned issues from occurring in the future.
Once again, thank you for your valued feedback and I hope to serve you again whenever your travels bring you back to Malta.
We also recognize these are unusual times and we thank you for choosing to stay with us.
Sincerely,
Olga Dmitriyeva
Guest Relations Executive
Malta Marriott Hotel & Spa