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Descripción general
Casa de alquiler -
3 dormitorios, 2 baños, duermen 11
Austins Ferry, Glenorchy, Greater Hobart, Tasmania

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Glenormiston, Victoria, Australia
Crítico de nivel 3
23 opiniones
5 opiniones sobre hoteles
common_n_hotel_reviews_1bd8 13 votos útiles
Escribió una opinión el 10 de agosto de 2016 para una estancia en julio de 2016
Esta opinión ha sido traducida de forma automática desde el inglés ¿Qué es esto?
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¿Fue fácil retirar la llave e ingresar al establecimiento? Estado general del establecimiento
Colchones y ropa de cama Cocina y utensilios
Limpieza del baño Otros servicios y amenidades
Lo que más le gustó: Views
Lo que menos le ha gustado: Property is in need of renovation to continue as a holiday rental
Grupo de viaje: Cónyuge/Pareja
¿Le recomendarías este hotel a un amigo?   No.
  • ¿Recomendarías la ubicación de este establecimiento?
  • ¿Había acceso a Internet/Wi-Fi desde el establecimiento?
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Esta es la opinión subjetiva de un miembro de TripAdvisor, no de TripAdvisor LLC.
Inicialmente escrita en inglés en www.tripadvisor.com.au. Ver el original
Respuesta de la dirección
21 sep 2016
I am distressed that the RBaker1317 guest did not enjoy their stay with us and am determined to try even harder because we have had hundreds of positive entries in our visitor books and the only bad one any of our properties has ever had is online and written by the RBaker1317. The statistical significance of the Trip Advisor entry is nothing, the impact huge.

It is concerning that the factual basis of the "review" by RBaker1317 is not correct and in what follows I discuss this.

“The views are fantastic.”

We agree because we have some of the best views in Hobart. Thank you.

“One of the reasons for selecting here was the mention of an open fire. This had been boarded up prior to our arrival - too many incidents with previous occupants.”

Fireplaces come with risk. They result in smoke and carpet damage and at worst property damage and risk to occupants.
We thought we had removed references to an open fire over two years ago from the entire internet. We have conducted a thorough search and partly because of significant plagiarism in cyberspace we have discovered reference to a fireplace in six places and three of these entries were our "fault". The rest have been "lifted" from our entries without our authority. It is unfair that we have no influence over the extent to which web sites plagiarise information from each other rather than extract it with our permission from an authoritative source such as our web site. We do however take responsibility for the errors on the Stayz and AirBnB web sites which we have now corrected.

“Premises has under floor heating but to expect it to warm up turning it on arrival just doesn't work. Other standalone electric heater took the chill off but that was all.”

The comment in relation to heating is not reasonable. As well as underfloor heating there is at least one spare heater in every room at the property for instant heat including a 2 Kw heater in the master bedroom. The heaters in the lounge, dining room and kitchen are all over 2 kW. The lounge has a 2 and 4 Kw heater and the kitchen heater is 3 kW or greater. In total there are at least six heaters apart from the underfloor heating that are working with a total energy input of 14kW or greater. Turning on two of the bigger fan heaters generally warms the whole house in less than 10 minutes. We note that there were two 1 Kw heaters moved into the lounge possibly because the guest did not know how to turn on the main 4Kw heater in that room. We are disappointed that if they were cold they did not ring us to either advise them how to turn it on or bring more heaters and chose instead to publish on the web. There are over 34 Kw of heat available in what is a three bedroom house which is much more than recommended so we will not be buying more heaters. We accept however that we could have turned them on before the guests arrived and will try in future to remember to do so (if possible) if the weather is cold and that it is difficult for guests like RBaker 1317 to shut the curtains because of the fantastic views. We warn guests however if they want any of the heating to work affectively shutting curtains helps.

“WiFi didn’t work”

This statement is only partially correct. Due to NBN works in Austins Ferry the WiFi is sometimes not available and I presume this was the case on the day they arrived. The guests complained about this problem to me and several reboots to resynch with our isp providers fixed it. The guests acknowledged that the WiFi was working when I asked them later. Any intermittency with our service should soon be rectified with NBN being installed soon.
“Shower extremely small in size.” We are honest about what we offer and the price reflects this. The house was built in the 1970's and is marketed as such on our web site. That means standard shower units for the period which are the same size as today’s standard and the same as found in most houses including new ones. If we were to remove the showers and replace them with larger units at Derwent Retreat there would be no change out of $ 10,000 and with a payback time of say three years this would result in a higher price. As nobody else has ever complained about the size of the showers we will for the time being leave them as they are. If guests require over standard size showers to accommodate a wheelchair for example, we direct them to another property where we offer larger showers.

“I could mention numerous other small problems, some of which were address when mentioned but being realistic the place is getting old and until it has a renovation would find somewhere else.”

We think it important that guests book what they want rather than complain about what they get when they do not. The property was built in the 1970’s and our photos and text make this very clear. If RBaker1317 want something else such as a more modern premises then it is important that they book something else and get what they want. We accept this requires more time and careful research so we try and be very descriptive about what we offer and provide plenty of photographs to make it easier for potential customers to make the right choice.

The thrust of a review on the Stayz web site was a seriously leaking tap washer. As all reference to it has been removed to it on Flipkey I assume my explanation that follows has been accepted.

A few days before the RBaker1317 guests arrived I personally replaced both the hot and cold washers in the ensuite where the tap complained about was located. I checked and there was no problem and left. When I later repaired the hot tap at the request of the guests the washer had split. Sometimes these things happen all by themselves but more usually as the result of somebody with great strength screwing the tap down harder than they should.

We do our best but find it hard to be aware of all the little problems that do emerge and thank the guests who tell us if they have any issues such as a blown globe, leaky tap etc. and usually fix it the same day. Never before has anybody chosen not to tell us about little annoyances so we can rectify them and instead vilified us on the internet. Like the silent majority we regret the way it is happening on the internet. I do not wish like everybody else to go around organising "good" reviews.
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
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