Dear Ellen,
We feel very sorry for your dissatisfactions about your stay in our place. Normally the entry hour is in the afternoons, then Judy, who speaks English is there to receive you, but we tried to be helpful and permit you enter a little bit earlier. We checked the internet and water services before your entrance, and because of your notifications Judy brought some technicians to help you additionally, but it was out of our hands. We hope you could enjoy the rest of the house and the wildlife that our pretty town offers, and wish you continue having a nice travel. Feel welcome to Boquete anytime