Hotel encantador, pero nuestra estancia... - Comentarios del Le Pleasant Hôtel & Café

Thanks for taking the time to provide comments about your stay.

We are sorry that you had to wait for check-in. We always do our best to provide the right level of service to all customers. Since we only have ten rooms, there is only one person at the reception desk, which normally allow us to provide plenty of information to our customers upon check-in. A special circumstance must have occurred and we are sorry for that. The personnel at the Café is not necessarily trained to do the check-ins at the hotel which was probable the case for the other employee you saw.