We are truly sorry that your experience wasn't the best, and we no longer have guests make their own beds. As for your other concerns, they could have been addressed easily with better communication. There was nothing wrong with the TV just one of the outlets. You had called us about it and we had our caretaker come and had the impression it was resolved. The glasses may have been in another cupboard and we also could have had the BBQ brought out of the shed had you asked. We strive to have the best satisfaction for our guests and apologize that this wasn't met for your stay, but we hope this didn't permanently sour you on Canada Select properties.