The attention provided by Pauline was second to none. From the moment we booked her home, she was there to help schedule our airport pick up, which with a family of 9 it was extremely helpful. When we arrived to the property we were greeted by the care taker who was extremely friendly and helpful. The neighborhood is a private gated community and is extremely safe to walk around at all times. The home is conveniently located walking distance to La Quinta Avenida which is where all the restaurants, shops and nightlife is located. Our family had an amazing time at the home and recommend it to all. Hugo - Miami, FL

Pauline was extremely helpful and responsive. We hired Sergio’s mom for a few meals and it was amazing homemade food at a very reasonable price. House was great, clean and easily accessible and in a very safe community.

We had a great time, had everything we needed and Pauline was super helpful.

We just left today after 8 beautiful vacation days at the property. Everything was pristine: the house, the pool, the beach and the neighborhood. We felt very safe and saw from time to time the patrols in the neighborhood and on the beach. Thank you Pauline, Sergio, Maria and Gergli. We hope to return in the future. Best regards and stay safe! Roxana

We just rented this beautiful house for a family reunion. We had a wonderful stay. First, the house is very clean. You can walk barefoot and never feel any sand or dirt. Maria, the housekeeping lady, is doing a fantastic job. In addition, the photos and description of the house are very accurate. You truly get what is advertised. Pauline, the hostess, is truly honest and the value of the house matches the price that is asked. She is also a very nice lady. She was happy to answer all our questions ahead of and during our stay. The house is truly beautiful. From the ground floor to the beautiful terrace on the 4th floor, everything is fantastic, well furnished, greatly decorated and comfortable. The beds are comfortable and everything is so quiet that we slept extremely well. Sergio, the hostess helper on site, was always available to answer our questions. He is a really sweet and reliable gentleman. His presence greatly added to the value of our stay. The house is located in Playacar phase one, which is a gated community filled with beautiful houses. A precious beach is just down the street. We are feeling safe everywhere. Guardians are constantly making rounds to make sure the neighbourhood stays safe. As well, the 5th avenue filled with restaurants, stores and attractions is at walking distance. Playacar is a great place to stay. Finally, the house has two full kitchens with recent appliances. We cooked almost all our meals because we are a bit picky on food quality so we were happy with the appliances and kitchen accessories. If you prefer to order or to go to restaurants, there are many options available until late at night. The house has also a very efficient and clean kit of washer and dryer so you can clean your clothes if you wish. We were delighted by this property. We highly recommend it if you visit Playa del Carmen.

Great house for 4 couples. Nice large beds. Cooked breakfast each morning at the house. Nice kitchen with everything you need. Clothes washer and dryer was nice. This location was very close to 5th Ave. , yet no noise at night. Noticed lots of security on constant patrol in Playa Car Phase 1, which was good.

Perfect location - 24/7 security neighborhood, steps from the beach, short stroll to 5th Ave, plenty of taxis nearby. Great house - 2 kitchens, 2 living rooms, 4 comfortable bedrooms. Great host - very responsive, arranged for doctor to come to the house to give covid tests for the trip home. Would definitely stay again. Thanks Pauline and Sergio!!

The home was very clean. The property manager and Pauline were always accessible and very helpful with everything. Pauline was extremely accommodating when we didn't think we would have our passports in time. Thankfully we ended up receiving them and she was able to change our reservation back to our original dates. Unfortunately the beaches near by were all covered in seaweed and completely not swimmable. Sergio assisted us is setting up excursions to Xcaret, Xelha and Cozumel to get to a clean beach. If you are expecting just make sure to confirm if you are able to participate in the activities before you pay! Overall a good stay. Hopefully next time the seaweed is not an issue so we can have more relaxing days on the beach.

The property was very well kept.

We will definitely be renters again. The Villa was so very clean and nice and comfortable and relaxing. Everyone involved in our trip including you did an excellent job. That sure would be a great place to retire!