Thank you, for your review, we are proud as a family, to go our extra mile to help our guests. Regarding: the complimentary hot drinks - we do normally. before covid-19 restriction's, we put tea, coffee, and sugar into both of our kitchen's, as complimentary, but because of covid-19 restriction's, we are no longer allowed to out them in. like I said, we do go our extra mile to help our guests for there bookings, the complimentary item's in the bathroom, are behind a cabinet door, so are not able to be crossed contaminated. but with the tea, coffee and sugar, they are more likely to be crossed contaminated. But do remember, even with the title of LUXURY CARAVAN'S, we are still classed as self catering accommodation's that item's like that are as extra's which are to be brought from home, unless stated otherwise. And as you have already stated, that we do provide above basic standard of item's within both of our caravans. We look forward to hearing from you very soon. xxx